Monday-Friday from 8 a.m. – 6 p.m., and Saturday from 8 a.m. – 5 p.m. ET.
FOR IMMEDIATE RELEASE – August 17, 2012 – Today BI-LO1 announced an immediate voluntary recall on Southern Home® Cranberry Nut Antioxidant Blend Trail Mix sold in the 16 oz. bag with a universal bar code (UPC) of 0788003039 and a best-by date of March 12, 2013. The product is being recalled in the states of Georgia, North Carolina, South Carolina and Tennessee due to a potential, undeclared presence of soy lecithin, which is a processed soy product. The processing reduces the content of allergenic proteins; however, persons with a severe soy allergy may still have serious reactions to the reduced protein found in the soy lecithin.
The recall is being initiated out of an abundance of caution for customer safety, though the company has received no reports of illness associated with product consumption. The issue was reported to BI-LO by a customer.
"We encourage consumers in possession of the recalled item to immediately discard the product or bring it back to their local BI-LO,” said Allen Reavis, BI-LO’s vice president of grocery. “As part of the company’s Satisfaction Guarantee, customers who have purchased the product may visit their neighborhood store to request a full refund.”
To receive the refund, individuals must present proof of purchase through a receipt or the product packaging label.
Customers with questions about the recalled product may contact BI-LO’s consumer relations department at 1-800-862-9293. Hours of operation are Monday-Friday from 8 a.m. – 6 p.m., and Saturday from 8 a.m. – 5 p.m. ET.