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Auvi-Q Recall Update: What You Can Do Now

All Auvi-Q epinephrine auto-injector devices were recalled on October 28, 2015.

The reason for the recall of ALL Auvi-Q epinephrine auto-injectors is “potentially inaccurate dosage delivery.” This means that some of the devices may inject less than the total dose of epinephrine if used.

Here are things you can do now:

  • Call your provider to get a new prescription for an epinephrine auto-injector.
  • Visit the website of the device you are planning to purchase to get the discount coupon
    Epi-Pen ® –
    Adrenaclick ® –
    Generic Epinephrine Auto-Injector –
  • Call the Sanofi customer service line to answer questions and to request a return packet. Sanofi now has two lines to answer calls. You can call Sanofi at either 1-866-726-6340 or 1-877-319-8963 Monday through Friday 8 a.m. to 8 p.m. ET.
  • Get your new epinephrine auto-injector prescription filled. Ask the pharmacist to show you how to use the new device.
  • Visit the website of the device you have purchased to watch the training video.
    Epi-Pen ® –
    Adrenaclick ® –
    Generic Epinephrine Auto-Injector –
  • If for any reason you have to use the Auvi-Q for a reaction, be sure to immediately call 911 (which you should do anyway), just in case there is a need for additional epinephrine.
  • Visit the Auvi-Q website. Sanofi is updating the website with additional information as it becomes available.
  • Additional information about the recall is available at

You may also want to read:

Important Recall Notice: All Auvi-Q Epinephrine Auto-Injectors

Mylan Confirms Availability of EpiPen Auto-Injector for U.S. Patients Affected by Sanofi's Auvi-Q Recall

What to Do if You Can’t Afford Epinephrine Auto-Injectors


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