The phone number listed in this article : 1-866-726-6340 is not in service. I called 4 times and got a recorded message each time saying this number is no longer in service.

I've heard many others reporting getting a message about the number being disconnected. But others are reporting it works. It may just be that their circuits are overloaded with everyone calling right now.

We will be reporting this issue along with other concerns from our community to Sanofi US. Thank you!

Update: Sanofi Canada is recalling all Allerject epinephrine auto-injectors as well. http://sanoficanada.mediaroom....rate-Dosage-Delivery

I called the number listed on the post as well about 45 minutes ago. I received a recorded message and then was asked to leave my name and number, which I did. I'm sure the company is working quickly to figure out how to get all the devices returned.

I received the 'No longer in service' recording as well to the number posted. I pulled the number listed in the AuviQ pamphlet (800-633-1610) and connected without issue. Be warned... I spent 1.25 hours on hold only to be spoon fed the same information we read in the notice above. However, they are sending me a shipping label to return my AuviQs, and told me to include any receipts for the new Epi's in the package for reimbursement. Unfortunately, they just don't have any confirmed...

Thanks for the update! I have one Epipen, Jr., so I am hoping to bring it back and forth to school without any hassle until I can get a refill. I think I will keep both Epipens and Auvi-Qs in the future in case this happens again.

Sanofi has a Q&A on their website with additional information. They also note the following regarding the phone number:

So after reading the info from Sanofi regarding this recall, I am wondering if we are to assume the Auvi-Q's with Expiration dates prior to March 2016 are considered perfectly fine. I also am concerned about replacing all of the sets of Auvi-Q's we need right now, some kept at school, my ex-husbands house, other care providers, and extra on-hand when we are traveling in areas remote from emergency medical care, as well as for those times our primary pack of meds gets misplaced, frozen, or...

Amber B., I think any auvi-q that expires before March and which has a lot number that is not within the numbers listed is perfectly safe and I would use those first in case of an emergency. I have the same concern that there will be a run on Epipens and they may be hard to get. I contacted my pediatrician and allergist for refills as soon as I saw the recall.

Leslie, I hope you are correct about the Auvi-Q's with exp. dates sooner than March being fine to use. Another food allergy organization, Snack Safely, is posting that ALL Auvi-Q's are being recalled. There is no information regarding this question from Sanofi, etc., that I can find. Hopefully we will get more answers today, and there will be ways to ensure all can obtain the epinephrine they need to replace these Auvi-Q's, right away.

It is for ALL of them. Please see this post on Sanofi's Severe Allergy Awareness facebook page.

Lynda, It says all Auvi-Q's currently on the market and gives the numbers and dates, ones issued with March 2016+ expiration dates . Some of our Auvi-Q's, which are NOT currently on the market, expire in October 2015 and February 2016. These auvi-Q's are not referred to by Sanofi, the FDA, etc, thus the ambiguity. I will am in process of getting some EpiPens to replace all of our Auvi-Q's, but I cannot imagine being eligible to replace them all immediately, and certainly do not expect...

Amber, we will contact Sanofi to clarify. I can see why there's confusion. We were told all Auvi-Qs and the FDA recall says all Auvi-Qs. But the lot numbers in the recall don't include all Auvi-Qs that people have. Thanks! Lynda

Hello, fellow parents! I just hung up with the service agent I reached via the 800 # listed on the press release. I waited 40 minutes in queue first. They are sending a recall packet, which arrives in 5-10 biz days. Meanwhile, I can go to pharmacy and buy (out-of-pocket) a new epi (not Auvi-Q, as they are all being taken off shelves), and I'll be reimbursed the cost after I send in proof-of-purchase along with my recalled Auvi-Qs.

Update: We have confirmed this recall affects ALL Auvi-Q devices. It doesn't matter what lot number. Update: Sanofi confirms the phone number in the press release is correct. The lines have been overwhelmed by calls. They are adding more staff and opening more lines. The number will remain the same: 1-866-726-6340 Monday through Friday 8 a.m. to 8 p.m. ET

I heard from Sanofi. It is a recall of ALL autoinjectors regardless of lot numbers.

Thanks for the update... I spoke with someone from Sanofi last evening and she told me my previous pens (not included in the recalled lot numbers) would be safe. However, she also indicated that they were only then getting detailed information and couldn't tell me more than the press release had stated. It made me nervous using an earlier device considering Sanofi has inferred that they are not exactly sure what is occurring with the dosing, thus making me concerned that ALL devices are...

I called waited 45 mins. Gave my name for the Return/ Reimbursement packet and asked about Oct 15 to Feb 16 Expiration dates and was told they were fine. So not sure if I trust it after y'all were told it is ALL DEVICES. I got one set of replacements. Called my insurance company and they over ruled to allow me to get another set tomorrow (pharmacy only had one set on the shelf). They allowed because need at least two sets at school since one set is locked in office and one set is in my child...

UPDATE: Sanofi opened a second phone number to handle customer service during this recall. You can call Sanofi at either 1-866-726-6340 or 1-877-319-8963 Monday through Friday 8 a.m. to 8 p.m. ET .

My Target pharmacy called me yesterday to make sure that I knew about the recall and she told me that they were asking their patients to bring their recalled Auvi-Qs to the pharmacy when they pick up their new prescription. I was able to fill one Epipen, Jr. prescription and my second will be filled when their truck arrives (they were completely out of Epipen, Jrs. and only had one Epipen on the shelf). I don't know if all pharmacies are calling their patients and handling the recall for...

This has been vey confusing, as to whether ALL Auvi-Q's are under the recall up to this point. Many on the Sanofi Lines were told it was only limited to Auvi-Q's with Expiration dates of March 2016 and later, with the lot numbers described for those Auvi-Q's. I myself received a return phone call from the FDA confirming exactly the same information, and that those Auvi-Q's with exp. dates of February 2016 and before should be fine. NOW SANOFI HAS REMOVED ALL DOUBT: ALL AUVI-Q AUTO-INJECTORS...

Sanofi US updated their website w/ a page detailing the Return & Reimbursement Process .